Representatives Show Representatives Help Window

Session Key Show Session Key Help Window

To start your support session, click on your representatives name. This will start a download of the remote client software. Once the download completes, navigate to your downloads folder and open and remote client sofware.

You can hit Ctrl + J (Windows) or ⌘ Cmd + J (Mac) to open the downloads folder.

The download will start with a naming convention of bomgar-scc-xxxxxxx on a pc or open to start support session on a Mac.
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BeyondTrust Remote Support